We are pleased to offer FREE standard shipping on all orders within Australia.

For all express and international orders, please see below the flat rate shipping for your region. 

Australia
1-3 business days
Australia Post Express
$12 flat rate

New Zealand
4-8 business days
Australia Post Express International
$25 flat rate

International
5-10 business days 
Australia Post Express International 
US, Canada, UK and Europe
(& local country express postal service)
$37 flat rate

Please note the above estimated postal times are a guideline & we cannot be held accountable for delays due to the delivery service. Once your items have been sent, you will be emailed your Australia Post Tracking number. We are unable to change the shipping address once you receive these details. 

Should you miss the attempted delivery of your package, check if an 'Awaiting Collection' card has been left in your letterbox & arrange with your local postal service for redelivery or collection. Parcels may be returned to us if re-delivery or collection is not arranged. 

Any parcels that are returned to us, will encounter a $9 fee to cover the re-shipping cost. We will contact the email address provided to arrange this. If there is no correspondence after 7 days, a refund will be supplied less the return to sender fee of $9.

Please note, House Of Pronounce is not responsible for any shipping delays or items lost in transit once they have been collected by our shipping carrier.

INTERNATIONAL ORDERS
When your order reaches the destination country & clears customs, it will be passed on to your local postage provider. You may be able to track the parcel using the same tracking number approximately 3-5 days after it was supplied. Eg. USPS website for US orders.  

Please note, House Of Pronounce is not responsible for any additional charges associated with international customs & taxes.

Please note, House Of Pronounce is not responsible for any shipping delays or items lost in transit once they have been collected by our shipping carrier.

DOMESTIC RETURNS - AUSTRALIA & NEW ZEALAND
Please email hello@houseofpronounce.com if you wish to initiate your return within Australia and New Zealand. Returned items must be unworn and in their original packaging within 30 days of receipt of your package.

Please include:

• Full name
• Contact number
• Email (used to make purchase)
• Order Number and/or proof of purchase
• Reason for return and product you wish to exchange for.

Kindly note free shipping does not apply when exchanging items. When returning your item back to House of Pronounce for exchange, please include a prepaid post bag with your chosen addressed labelled. Alternatively you will be provided with a temporary link to fulfil the freight charge for your exchange return.

Earrings cannot be returned due to health & safety regulations. Refunds or exchanges are not offered on sale items. Items purchased during a promotional period are eligible for an exchange (where possible), no refunds.

INTERNATIONAL RETURNS
Please contact customer care at hello@houseofpronounce.com prior to lodging your return. Returned items must be unworn and in their original packaging within 30 days of receipt of your package

All international return shipping costs and responsibilities fall to the customer. We recommend returning your order with a tracking number and transit cover so that you are able to track your parcel.

We do not take responsibility for any parcels that are lost or damaged in transit on return to us. We also cannot refund international taxes and duties incurred in the event you wish to make a return.